Ges Spa La Hacienda - La Pineda, Tarragona

Elvira R.

Nada más llegar nos dicen que el agua del SPA está fría. Había dos piscinas y un jacuzzi de las cuales las piscinas no se pueden usar porque el agua está realmente fría.
Los chorros de las piscinas tampoco funcionan.
El Jacuzzi está bien, pero teniendo en cuenta que había más gente y no se podía usar. Pudimos estar poco rato porque los demás también querían usarlo.
Había unas camas con unas duchas pero debían encenderlo de fuera porque los botones no funcionaban tampoco y no se daban cuenta de que esperábamos y se paraba cada dos por tres.
Instalaciones súper descuidadas, todo oxidado, tornillos oxidados en el suelo del SPA, techos hechos polvo, camas muy deterioradas y todo mal.
Pagar 80€ para no poder hacer uso de casi nada y optar por salirnos... me parece un robo.
El masaje estuvo bien, pero el SPA de pena.
Las chicas eran amables, pero estaban hartas de recibir quejas continuamente por la falta de mantenimiento. Raquel un encanto.
Me parece que deberían cerrar y reformar todo. Además no dieron solución ni compensación.

Ekaitz A.

Mi mujer y mi hija han salido encantadas con la manicura.
Raquel la chica que les ha atendido súper profesional y súper encantadora. Gracias !!

Verónica

Estoy encantada con el trato de Raquel... Es una profesional como la copa de un pino... La pena es que la tengan sola para atenderlo todo y tenga que desatender a los clientes. Falta personal.

Maria

Le doy una estrella por el masaje. El spa caro y estropeado

Niamh B. (.

Update: the manager contacted me personally and got a refund issued very quickly, and he was very apologetic. Credit where credit is due, we got it all sorted. Thanks Juan.

DO NOT GO HERE.

I've never had a less relaxing spa experience in my life. From the minute we got there the staff were so rude, even asked us to go and get change for them because they didn't have any. We had to pay for swim hats so it was €50 for two people - an hour in the spa with a 15 minute massage - which we never even got because we left after 15 minutes. The sauna wasn't working, the foot spa wasn't working, the two pools were cold, the Vichy beds seemed to work for someone else there but wouldn't turn on for us - maybe they had to be turned on from outside? And the hot tub was lukewarm at best. It was also dirty inside.

We asked very politely for our money back because we didn't think it was worth paying for and the staff laughed in our faces and got very argumentative with us. We then asked can we just have the money back for the massages if we can't get the whole amount back, and they scoffed at us and refused. We asked if we could speak to a manager and they told us they don't have a manager - clearly not true. Raquel was particularly dismissive and would hardly even look at us when speaking to us, she kept doing things on the computer.

I'm more stressed leaving than I was arriving, not a great indictment for a spa!

Amy W.

I went to book a treatment and the lady at the reception was quite rude, not very welcoming at all. Just left me stood looking at the leaflet, when I asked when I could book she just said ‘any day’ I asked if I could book for the Thursday to which she just said ‘yes’ then didn’t attempt to carry on with the booking. I left and thought I’d come back another time to see if it was someone different on. I came back the next day during the advertised opening hours (10am - 2pm and I arrived at 10.30am) and it was all locked up with no lights on. I tried the door and knocked but no answer; another couple then arrived who had a treatment booked and they couldn’t get in either.

Javier P. M.